Global OneCleaning
Terms of Service
Last updated: June 2, 2026
Services
Global One provides residential cleaning services in Toronto. Service scope, timing, pricing, availability, and add-ons are confirmed during booking and may vary based on home condition, access, service area, and customer instructions.
Booking and pricing
Website prices and calculator estimates are approximate unless confirmed in BookingKoala or directly by our team. Final pricing may change if the home size, condition, requested scope, frequency, add-ons, parking, access, or timing differs from the booking details.
Customer responsibilities
- Provide accurate booking details, contact information, access instructions, and service address.
- Ensure safe access to the home and disclose hazards, delicate surfaces, pets, alarms, or restricted areas.
- Secure valuables, fragile items, cash, medications, documents, and irreplaceable property before service.
Rescheduling and cancellations
Plans change — we get it. Free reschedule any time more than 48 hours before your visit. Fees below apply for late cancellations, lockouts, unsafe conditions, or visits that cannot be completed because access was not available.
| When you cancel | Fee | Why |
|---|---|---|
| More than 48 hours before | Free | Full refund, no questions asked. |
| Within 48 hours | $50 flat | Covers booked-in crew time. |
| On the day of the visit | 60% of price | Crew is already on the way. |
| Cleaners already on site | 100% | Charged in full. |
Hourly cleaning
If your job doesn’t fit our flat-rate services — a one-off declutter, post-party tidy, attic, or a deeper-than-deep request — we can book by the hour.
- 3-hour minimum, billed per cleaner.
- Bring our supplies or use yours — your call.
- Same insured local crew, just a different meter.
Mention “hourly” when you book and we’ll confirm the scope and quote on the call.
Satisfaction follow-up
If something important was missed, contact us promptly with details and photos where helpful. We may offer a follow-up, correction, or other reasonable resolution depending on the issue and service scope.
Limits
We are not responsible for pre-existing damage, normal wear, improperly installed fixtures, unstable furniture, delicate items not disclosed before service, or damage caused by unsafe or inaccessible conditions. Nothing in these terms limits rights that cannot be limited under applicable law.
Privacy
Our use of booking, analytics, advertising, and customer information is described in the Privacy Policy.